Return & Cancellations

At Jewel Clouds Jewellery LLC, we are committed to ensuring every customer is fully satisfied with their purchase. Our return and exchange policy is designed to provide flexibility while maintaining the integrity and quality of our handcrafted jewelry.

No, returns or exchanges are not influenced by changes in the gold market price. All purchases are based on the gold rate at the time of purchase, along with making charges.

Refunds are generally not provided based on gold value fluctuations. In special cases (such as product defects), refunds are processed based on the original invoice value, excluding any transaction or processing fees.

Items purchased during a sale or promotional offer are non-returnable and non-exchangeable, unless they are found to be defective or damaged upon delivery.

All our jewelry is hallmarked and certified. If there is ever a concern about gold purity, we will assess the item, and if confirmed, offer a replacement or full refund as per our quality assurance policy.