FAQ
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Products
Yes, all our gold jewelry is certified and hallmarked for purity according to UAE regulations. Each piece is tested and stamped by authorized assay offices to ensure it meets the highest quality standards. Whether it’s 22K or 18K gold, you can shop with complete confidence knowing your jewelry is authentic, traceable, and crafted to last.
22K gold contains 91.6% pure gold and is known for its rich yellow tone, ideal for traditional jewelry. 18K gold contains 75% pure gold and is often preferred for modern, durable designs.
Yes, we offer customization on select pieces. Please contact us or visit our showroom for more details on available customization options.
Yes, all our diamond jewelry is accompanied by a certification that verifies its authenticity and quality. Each certificate details the 4Cs — cut, clarity, color, and carat weight — issued by trusted gemological authorities. This ensures full transparency and allows you to make your purchase with confidence, knowing the true value of your diamond.
Absolutely! You’re welcome to visit our showroom in Satwa, Dubai to view any of our listed items.
Shipping
We offer free shipping across the UAE with delivery in just 3–5 business days. Every order is securely packaged and fully tracked for your peace of mind.
Delays are rare, but if your package doesn’t arrive within the expected timeframe, contact our support team. We’ll track your order and resolve the issue promptly.
We ship to most UAE addresses, including PO Boxes. However, some remote areas may require additional delivery time.
We partner with trusted local courier services to ensure fast and safe delivery of your orders across the UAE.
Once your order is dispatched, you will receive an email or WhatsApp message with your tracking number and delivery details.
To combine orders, please place them together in a single transaction. Separate orders will be shipped separately.
Tracking details will be shared with you via email or WhatsApp once your order ships. You can use the tracking number on the courier’s website.
Returns & Exchanges
We accept returns and exchanges within 7 days of purchase, provided the jewelry is unworn, in its original condition, and packaging.
Contact our customer support team with your order details. We will guide you through the process and provide return instructions.
Yes, exchanges for different designs or sizes are possible within the return period, subject to availability.
Refunds are processed within 7 days of receiving the returned item and approval of its condition.
Billing
We accept all major credit/debit cards, cash on delivery (where applicable), bank transfers, popular digital wallets, and Tabby for easy installment payments.
Yes, all online transactions are processed through secure, encrypted payment gateways to protect your information.
Yes, a detailed invoice will be emailed to you once your order is confirmed.
Order questions
You can place an order online through our website by selecting your desired items and proceeding to checkout. Assistance is also available via our showroom or customer service.
Orders can be modified or canceled within 24 hours of placement. Please contact our customer support immediately for assistance.
Contact us immediately with your order details and photos of the incorrect item. We will resolve the issue promptly.
Yes, gift wrapping options are available at checkout or on request at our showroom.
